Treating your customers well over processes

Posted by Eddo on January 9, 2015

The guys over at Panic speaking about their decision to pull Coda, a wonderful IDE on the Mac, from the Mac App Store.

But when we finally did it, I felt an incredible, almost indescribable sense of relief — mostly because as we began to wrap up bug fix releases, we were able to immediately post them to our customers within minutes of qualifying them. My god. That’s how it should be. There’s just no other way to put it — that’s how you treat your customers well, by reacting quickly and having total control over your destiny. To not be beholden to someone else to do our job feels just fantastic.

In my opinion as another software developer is indeed a good feeling, knowing you can kill bugs faster, and in the process treat your customers better than sticking with a fixed release schedule. OK, there are indeed also quite a few arguments to only releasing based on your schedule, but bugs should be fixed as soon as possible.

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